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Case: Week of Wicked Problems

March 7th, 2013|Categories: Cases, Service Design|Tags: , , , , , |

Have you ever just stepped outside the office and bribed a couple of strangers to come and test your service concept and prototype? No? Well, that is exactly what happened when five organizations, over fifty participants, some wicked problems and a few service designers were brought together during the Week Of Wicked Problems. Each participating organization brought their own wicked problem to the camp. In return, they were given a team of volunteers ranging from university professors to students and a expert service designer to help guide the team. The problems that the organizations brought to the camp ranged from measuring a patients hospital experience to services for teenagers to the future of a city and its inhabitants. Over four [...]

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