co-design

Kainuun Sanomat: Lähipalveluja luontotaksista ukkivälitykseen

March 23rd, 2015|Categories: Cases, Service Design|Tags: , , , , , , , , , , |

Kainuun Sanomien juttu Kuntaliiton ja Kainuun Sote-kuntayhtymän kanssa tehtävästä lähipalvelut ja hyvinvointi-projektista. Myös YLE:n oli viime syksynä seuraamassa miten kuntalaiset suunnittelevat omia palveluitaan.

Case: Innokylä

May 13th, 2013|Categories: Cases, Service Design|Tags: , , , , , , , , |

Innovillage is an open innovation environment for health and welfare. It provides public service providers and developers, NGOs and private service providers with tools, events and support for the collaborative and open development of different ways to promote health and welfare. In collaboration with Ramboll management consulting, Hannu was asked to help further develop the service, with a strong focus on customers needs and co-design. We conducted extensive customer interviews to gain insight in to the needs of the various customer groups, ranging from small NGO's to development directors and deputy mayors. Design probes were also used to develop a better perception of the daily practices of public service developers. The initial customer insights were used to create multiple new [...]

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